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Your first ticket

Brightwater Group service desk

Major outage
INC-1042 Critical

Whole office is down—nobody can print

“Hey, the whole office seems down. Nobody can print and people are losing network access. Shipping is at a standstill. Can you take a look?”
Maya ChenOperations · ext. 214
Open
Comms room B · RK-B01Open the cabinet. Find the fault. Restore service.

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T1

Resolve

Fix documented single-user issues and follow process.

Assessment locked
T2

Diagnose

Find the fault when the symptom is not the cause.

Assessment locked
T3

Configure

Change infrastructure and reason about blast radius.

Assessment locked

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